We are currently experiencing technical difficulties and, unfortunately, need to cancel today’s shows (Sunday, February 16, 2025). If you have already purchased a ticket, we will contact you soon. Thank you for your understanding and continued support.

Frequently Asked Questions

General Inquiry

Yes, if tickets are still available for a show, the box office opens 30 minutes before the show’s start time. You can also purchase advance tickets for future dates at the box office. We accept both cash and debit or credit at the box office.

All membership and ticket sales are final. If you have a question about your membership or upcoming screening/event, please contact us at [email protected]

Sign in using email/password or member number/password (not customer number, member number). If you have never signed in before, please click the box that says “Don’t have an account yet?” and create an account.

On the account details screen, select “My Benefits” to add the member QR code to your digital wallet. Alternatively, select “View Your Orders” and choose the order date matching the date you purchased your membership. You can print or save the QR code from there.

 No, you can still purchase tickets in person at our box office. The box office opens 30 minutes prior to the start time of each show. You’re also able to purchase advance tickets for future dates at the box office, if you choose. We’re able to take both cash and debit or credit at the box office.
 
 
 At the payment screen, enter the entire number on the back of the gift card. For the pin number, use the last 4 digits of the card number.
 
 

Accessibility

The ByTowne auditorium and washrooms are fully accessible for patrons in wheelchairs. Both washrooms have accessible stalls, too. The only issue is that the doors to the men’s room are the old 30″ standard width, and there’s no automated door opener. There’s always someone nearby to open the door to the ladies and men’s room if you need assistance.

When you first arrive, ask our usher about the reserved spaces for wheelchairs. There are several different locations you can choose from.

Only select titles have the ability to be shown with our Dolby Accessibility Solution (DAS). This is based on the distributor’s availability but we are working to show as many films as we can with this option.



We do accept the Access2Card program at our box-office. 

Getting Here

Free and paid parking is available on various city streets during certain times of day (see the City of Ottawa website for details), or in nearby lots. Parking is also at the Loblaws on the other side of Nelson St (see details).

The 7, 12, 14, 15 and 18 all get relatively close to the theatre with a short ~3min walk to the entrance.

Renting the Venue

We ask that all rentals be booked at least three weeks before the date of the event.

Once you have submitted an inquiry request form, you will be contacted by our rental coordinator with information about availability.

The starting price for the venue is $360+HST for a two-hour rental during “off hours” (not including film rights fees).

Once the venue booking is confirmed you will be sent a contract and invoice which can be paid online.

If written notice of cancellation is received 40 days before the event, rental and film rights fees will be refunded in full. If notice of cancellation is received 9–39 days before the event, full rental fee will be forfeited. If notice of cancellation is received less than 9 days before the event date, both rental and film rights fees will be forfeited.

If you wish to bring in your own catering, an additional fee of $200 will be added to the rental cost.

PURCHASE TICKETS

Select Delivery Method
Movie Title Lorem Ipsum
01/10/2024 7:00 p.m.
TYPE TIER PRICE TAX FEE SERVICE FEE
Child (3-13) Admission $0.00 $0.00 $0.00 $0.99

Purchases: $0.00

Service Fees: $0.99

Sales Tax: $0.00

Total: $0.00

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PURCHASE TICKETS

Movie Title Lorem Ipsum

Wednesday, January 10, 7:00 p.m.

Select Ticket Quantity

Are you a Member? Sign-In to Purchase

Non-Member Admission ($0.00)
Child, 3-13 ($0.00)