COVID-19 Update

Well, it's officially official that, despite our best efforts, and (in our humble opinion) excellent safety measures, Stage 2 (modified) is upon us, and we will be closed from Saturday, October 10 for at least 28 days. All screenings scheduled for October are cancelled.

As soon as we have news about re-opening, we will announce it via Cinem@il (subscribe via our homepage) and on our social media channels (linked above).

Keep distancing, keep wearing your masks, keep washing your hands, and stay safe, so that we can all meet at the movies soon!

COVID-19 Measures

Here's how we are keeping our customers and staff as safe as possible:

  • Most of our auditorium has been cordoned off; available seats (we have 110 usable seats, for a maximum of 50 patrons) are distanced at least 2 metres from their nearest neighbours.
  • As mandated by Ottawa Public Health, mask-wearing is required from customers and staff in public buildings; the only exception to this rule at the ByTowne is for seated customers while they are eating or drinking.
  • Breaks between film screenings have been extended to make exiting & entering lesscasablanca_mask.jpg rushed/crowded, and so that staff can disinfect high-touch surfaces in the auditorium and lobby areas more thoroughly. 
  • Our HVAC system has been upgraded so that more fresh air is being circulated in the building.
  • Plexiglas has been installed at our concession stand as an extra barrier between customer and staff.
  • Hand sanitizer is available at locations throughout the lobby and auditorium.
  • Debit/touchless payment is now available! 
  • Not only that, you can book your tickets online (fees apply, though) for any film we have scheduled. (Not a safety thing, but buying tickets in advance, either online or in person, is a good idea for weekends; we can only sell 50 tickets, so a sold out show is not unusual.)

As to how you can help keep you, me, and everyone we know safe, while still coming to the movies:

  • Please wear your masks! Properly (ie over your nose and mouth)! Unless you are seated and snacking!
  • Make sure not to 'crowd' anyone else (patrons or staff); 2 metres distance, PLUS wearing a mask, is best practice wherever possible. We have markers on the floor and sidewalk to help you figure this out. (And besides, everyone should know what 2 metres is by now.)
  • Have your tickets (and membership, if applicable) ready to show to the usher when you arrive to keep the (distanced) queue running efficiently. If you bought your tickets online, find the barcode on your reservation to show to the cashier or usher.
  • Please be patient! This is a very unusual time, and we're all still adjusting to the (seemingly) continual changes to 'normal' life.

Other changes:

  • Memberships expiry dates have been extended by four months (so if, say, you have a May 2020 card, it will be good until the end of September 2020).

Thank you for your support and understanding. We're so thrilled to be able to welcome you back! See you at the movies!

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