Questions? We have answers!
How do I purchase tickets online?
First, head to the schedule or directly to the film of your choosing. To get to the schedule, click “Buy Tickets” and then “Schedule.” Then choose your film from the calendar shown. Alternatively, you can get directly to the film page from the main menu’s scroller images.
Second, after you’ve selected your film, choose “Buy Tickets” next to the list of dates.
Log in to your membership account, if applicable (see below).
Click “Buy Tickets” again below the image, next to the showing time of your choice.
A window will pop up allowing for seat selection. If you neglected to log in to your member account before this, you can also do so now. Select your seats. Please disregard the seat colours, as they mean nothing.
Select the ticket quantity. You will need to select a quantity matching the assigned seats you’ve selected. This can be a combination of member, non member and child under 12.
Accept the pop up that appears alerting you to our vaccine requirements. Visit our Health/Safety page for more details.
Hit “Add” under your seat selection. Proceed to checkout. Double-check your selection and hit “Checkout.” Enter your payment details.
Your tickets will be emailed to you.
Where is my membership card?
Once you’ve purchased and created your membership account, we encourage you to add your membership QR code to your phone’s virtual wallet, or print it out for easy scanning at the theatre’s entrance. We do not have physical cards at this time.
I used to have a ByTowne membership (pre 2021). How do I use it?
We’ve switched ticketing systems with our reopening, so as of Sept. 8, 2021 you will need to purchase a new membership and create a new account. Old logins will not work.
How do I log in to access my membership benefits?
From the film page, select “Buy Tickets” and then you’ll be taken to our secure ticketing portal. Here you need to select the head and shoulders icon on the top right of the screen, which will give you a “Sign in” drop down option. Select “Sign in” and enter your membership information, before choosing your film’s showtime and seats.
How do two members purchase seats together?
Unfortunately, right now, this is not an option due to COVID-19 restrictions on seating and spacing. In order to sit together, tickets must be purchased in the same transaction.
How do I pay for concessions?
We take cash, debit and credit. Right now we prefer card-based payments please!
What are your COVID-19 policies?
Please see www.bytowne.ca/health-safety for full details. We are adhering to all provincial and regional restrictions, as well as ensuring the safety of our guests and employees.
Do I have to pay for my PSW/support person? I have an Access2Card.
We don’t officially accept the Access2Card program yet, but are working to have this set up. Please send us a message at email@example.com to ensure an additional comp ticket can be added to your transaction.
Can I get a refund?
All tickets are final sale, with no exchanges or refunds possible. That being said, we know we’re all human and things happen! Please contact us for possible exceptions. Please note there will be absolutely no refunds after a film has played, so it’s best to contact us BEFORE the showing.
Your senior membership doesn’t have an age attached. Who is it for?
Do you feel like a senior? Our membership is designed for 65+, but we’re trusting you!
When will you play the movie I want to see?
We are constantly working on future schedules and look forward to delivering an ongoing cinephile experience. To suggest films or with queries regarding film programming, please email firstname.lastname@example.org
I don’t have a credit card. How can I purchase a ticket?
Our physical box office opens 30 minutes prior to each show’s start time.
You didn’t answer my question.
Please email email@example.com with specifics and we’ll do our best to help!