Questions? We have answers!
What are your COVID-19 policies?
Please visit our Health and Safety page for up to date details.
I have an Access 2 Card, do I have to pay for my PSW?
We don’t officially accept the Access2Card program yet, but are working to have this set up. Please send us a message at [email protected] to ensure an additional ticket can be added to your transaction at no charge.
When will you play the movie I want to see?
We are constantly working on future schedules and look forward to delivering an ongoing cinephile experience. To suggest films or with queries regarding film programming, please email [email protected]
Do I have to buy tickets online?
Our physical box office opens 30 minutes prior to each show’s start time. We recommend online ticket purchases, but we do take cash, credit and debit at the door as well.
How do I buy tickets online?
First, head to the schedule or directly to the film of your choosing. To get to the schedule, click “Buy Tickets” and then “Schedule.” Then choose your film from the calendar shown. Alternatively, you can get directly to the film page from the main menu’s scroller images.
Second, after you’ve selected your film, choose “Buy Tickets” next to the list of dates.
Log in to your membership account, if applicable (see below).
Click “Buy Tickets” again below the image, next to the showing time of your choice.
Proceed to checkout. Enter your payment details. Your tickets will be emailed to you. Please keep the QR code (we recommend adding to your digital wallet for easy access) to use on entry.
How do I login to my account or access my membership card?
Sign in using email/password or member number/password (not customer number, member number). If you have never signed in before, please click the box that says “Don’t have an account yet?” and create an account.
On the account details screen, select “My Benefits” to add the member QR code to your digital wallet. Alternatively, select “View Your Orders” and choose the order date matching the date you purchased your membership. You can print or save the QR code from there.
How do I purchase tickets for multiple members in one transaction?
We allow members to purchase up to two member tickets in one transaction, trusting that the second ticketholder is indeed a member. Beyond this, you’ll need to complete two (or more) transactions under separate member accounts.
How do I pay for concessions?
We take cash, debit and credit. Right now we prefer card-based payments please!
What is your refund / exchange policy?
All membership and ticket sales are final.
How do I use my gift certificate online?
At the payment screen, enter the entire number on the gift certificate. For the pin number, use the last 4 digits of the number.
Is your theatre accessible?
Please visit our Accessibility page for full details.
How old do I have to be to get a senior membership?
Our senior memberships are for individuals 65+.
I had a membership before August 2021. Is it still valid?
Please contact us with more specifics, but in general no, we’ve switched to a new membership system with new details.
I still have questions!
Please email us at [email protected] with more details and we’ll get back to you!