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COVID-19 Measures
Vaccination Records:
- As you’re aware, the province of Ontario has made vaccinations mandatory for admission to establishments such as ours. While the provincial policy goes into place on Sept. 22, for the safety of our employees and guests we’ve decided to institute the same policy as of Sept. 8, our reopening date. Those 12 and older will need to show either physical paper copies of their vaccination records, or a PDF/digital copy of their record showing that 14 days have elapsed since the second vaccine was administered. Photo ID will also be required.
- For those under 12, double-vaccination is not required. Masks will be required for all theatre patrons, with the exception of when seated AND eating or drinking.
- For ByTowne members, including our Film Circle infinite membership, once confirmed at the door on your first visit, your ‘green light’ status will be attached to your profile, making your theatre entry seamless and easy on future visits.
- To inquire about medical-based exceptions, which require a doctor’s note, please contact Marketing Manager Angelica Haggert at angelica@bytowne.ca.
- For more information on the COVID-19 pandemic and vaccines, please visit www.covid-19.ontario.ca.
- Visit https://covid19.ontariohealth.ca/ to download your PDF vaccination record
Here's how we are keeping our customers and staff as safe as possible:
- Our new point of sale ticketing system will ensure that once tickets have been purchased, the surrounding seats will be blocked for purchase, ensuring appropriate distancing measures are adhered to.
- As mandated by Ottawa Public Health, mask-wearing is required from customers and staff in public buildings; the only exception to this rule at the ByTowne is for seated customers while they are eating or drinking.
- Breaks between film screenings have been extended to make exiting & entering less rushed/crowded, and so that staff can disinfect high-touch surfaces in the auditorium and lobby areas more thoroughly.
- Our HVAC system has been upgraded so that more fresh air is being circulated in the building.
- Plexiglas has been installed at our concession stand as an extra barrier between customer and staff.
- Hand sanitizer is available at locations throughout the lobby and auditorium.
- Debit/touchless payment is now available!
- Not only that, you can book your tickets online for any film we have scheduled. (Not a safety thing, but buying tickets in advance, either online or in person, is a good idea for weekends; we can only sell 100-150 tickets currently, so a sold out show is not unusual.)
- As mandated by public health agencies, we are collecting contact information for all patrons. If you have bought your tickets online, we will have your email address. If you buy your tickets in person, we will ask you to sign our contact tracing book and leave your email address and/or phone number.
As to how you can help keep you, me, and everyone we know safe, while still coming to the movies:
- Please wear your masks! Properly (ie over your nose and mouth)! Unless you are seated and snacking!
- Make sure not to 'crowd' anyone else (patrons or staff); 2 metres distance, PLUS wearing a mask, is best practice wherever possible. We have markers on the floor and sidewalk to help you figure this out. (And besides, everyone should know what 2 metres is by now.)
- Have your tickets (and membership, if applicable) ready to show to the usher when you arrive to keep the (distanced) queue running efficiently. If you bought your tickets online, find the barcode on your reservation to show to the cashier or usher.
- Please be patient! This is a very unusual time, and we're all still adjusting to the (seemingly) continual changes to 'normal' life.
